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NOC Services

IT Infrastructure Components We Support

With experience across over 30 industries, Mille Solutions NOC teams are equipped to manage a diverse range of IT infrastructure elements, including networks, servers, workstations, virtual machines (VMs), databases, cloud services, and beyond. Leveraging our 35-year expertise in software development, we can also support highly complex and cutting-edge solutions, such as big data systems, IoT infrastructures, AI/ML models, blockchain technologies, and more.

How We Deliver Managed NOC Services

Step 1

Designing NOC processes according to the SLA
Choosing and setting up tools for IT infrastructure monitoring and management.
Gathering a NOC team.
Designing the collaboration scheme (within the NOC team and with other teams) and reporting procedures.
Creating policies and SOPs, including a risk management plan.

Step 2

Performing NOC activities
24/7 IT infrastructure monitoring and management (e.g., firewall and network management, patch management, threat analysis and prevention).
Resolving detected issues and problems reported by users.
Performing root cause analysis to prevent issues from arising in the future.

Step 3

Improving NOC processes
Measuring NOC service efficiency using transparent KPIs and continuously enhancing NOC processes.

How We Deliver Managed NOC Services

Step 1: Designing NOC Processes Based on the SLA

Selecting and configuring tools for IT infrastructure monitoring and management. Assembling a dedicated NOC team. Establishing collaboration frameworks both within the NOC team and with other departments. Developing policies and standard operating procedures (SOPs), including a comprehensive risk management plan. Step 2: Executing NOC Activities

Step 2: Executing NOC Activities

Conducting 24/7 IT infrastructure monitoring and management, including tasks like firewall and network management, patch updates, and threat detection. Addressing issues identified during monitoring and resolving problems reported by end-users. Performing root cause analysis to identify and prevent potential issues proactively.

Quality Can Only Be Managed When Measured: KPIs in NOC Services

At mille Solutions, we customize KPIs based on your specific business goals and document them in the SLA. Here are some commonly tracked metrics:

System Availability: Targets set individually for each system to ensure optimal performance.
Service Availability: Continuous monitoring to maintain high service uptime.
First Response Time: Speed of initial support response to reported issues.
Resolution Time: Time taken to fully resolve incidents and restore services.
Percentage of Escalated Incidents: Proportion of issues requiring higher-level intervention.
User Satisfaction Rate: Feedback-driven metric to assess end-user experience and support quality.

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