IT Components We Support
Our comprehensive IT Infrastructure Support Services cover the administration, management, and troubleshooting of on-premises, cloud, or hybrid environments. We ensure your IT infrastructure remains stable, secure, and highly performant.
With 24/7 proactive and reactive support
Table of Contents
IT Components We Support
The Scope of Our IT Infrastructure Support Services
IT consulting
- Analyzing existing IT infrastructure components.
- Defining IT infrastructure problems and designing a mitigation plan.
- Setting IT infrastructure improvement objectives.
- Designing a new infrastructure or its components (including cloud).
- Determining technologies to introduce to the IT infrastructure or to migrate it to the cloud.
IT infrastructure administration and troubleshooting
- User administration.
- Software configuration.
- Software updates.
- Troubleshooting.
- Finding and resolving root causes of incidents.
- Emergency recovery.
IT infrastructure monitoring 24/7
- Setting up and configuring monitoring tools (Prometheus, Nagios, etc.).
- Providing reports on resource consumption and the performance of IT infrastructure components.
- Automating the ticketing process to promptly solve the issues revealed during monitoring.
IT help desk
- L1 user support.
- L2 tech support.
- L3 advanced tech support (requiring code-level fixing).
IT infrastructure enhancement
- Planning and designing changes and expansions of the IT infrastructure.
- Implementing changes either on our own or in collaboration with your in-house team.
- Delivering training and release notes to the changed IT infrastructure for your IT support team.
Cloud migration
- Drawing up a migration plan, including risk management.
- Configuring cloud infrastructure.
- CI/CD configuration in the cloud.
- Workloads and app migration.
- Cloud infrastructure optimization for cost reduction.
Deliverables of Our IT Infrastructure Support
You can always keep track of IT infrastructure activities. During service delivery, we provide transparent and regular documentation:
- Infrastructure improvement plans.
- IT infrastructure compliance guides.
- Self-service materials for users: knowledge portals, FAQs and manuals.
- Reports:
- Service level reports.
- Maintenance reports.
- Health check reports.
- Security assessment reports.
- Incident reports with root cause analysis.