Comprehensive Managed IT Help Desk Services
Outsourcing your help desk to a trusted vendor means covering all aspects of user support seamlessly. With a single partner, you delegate the entire help desk function — from establishing processes and assembling a dedicated team to continuously monitoring performance and enhancing support efficiency.
With a workforce of over 750 IT experts,Mille Soutions is fully equipped to implement a robust help desk system, ensuring reliable support for your IT infrastructure, enterprise applications, and software products.
Table of Contents
IT components we take charge of
- User-facing software: applications, websites, web portals.
- Data storage: databases, data warehouses, data lakes.
- Desktops, laptops, mobile devices.
- Windows, MAC, and Linux operating systems.
- Cloud services (IaaS, PaaS, SaaS).
- On-premises data centers.
- Development infrastructures (CI/CD, development and testing environment).
- Network and cybersecurity (SIEM, IAM, firewalls, and more).
Our Selected Managed IT Help Desk Projects
AI-Powered IT Help Desk Chatbot Integration
Develop an AI-driven chatbot integrated into your help desk system to provide instant responses to common IT queries, troubleshoot issues, and escalate tickets automatically. The chatbot will use natural language processing (NLP) to handle interactions with both employees and customers, ensuring quick and accurate support around the clock.
Scalable Help Desk Dashboard Analytics System
Create a comprehensive dashboard to monitor and analyze help desk performance metrics, such as response times, ticket resolution rates, user satisfaction, and recurring issues. Use data visualization tools to provide actionable insights, improve decision-making, and optimize IT support workflows.
Multi-Language Support Help Desk System
Develop a global help desk system that supports multiple languages, ensuring seamless support across different regions. Implement features such as language preferences, automated translations, and local time-zone adjustments, along with multilingual ticketing and reporting.
End-to-End IT Help Desk Service Migration Project
Plan and execute the migration of an organization’s in-house help desk to a fully managed outsourced service. This project will involve setting up processes, onboarding dedicated support teams, configuring ticket management systems, and implementing proactive monitoring tools to ensure continuous improvement and seamless communication between IT teams and end users.
Pricing models for managed help desk services
Monthly package + a per-ticket fee for extra tickets
Best for: L1, L2.
You pay for a fixed amount of tickets at a convenient flat rate at the end of the month. Fees for the extra tickets are charged separately. The price depends on the time coverage option, ticket quantity, and the required support level.
Hourly package
Best for: L3.
You choose a subscription option depending on the necessary number of support hours and pay for the service in advance at a reduced hourly rate.
Combined package
Best for: multi-level support.
To optimize your help desk costs, you can choose a monthly package for L1-L2 support and a separate hourly package for L3 support.
