Comprehensive White Label Help Desk at Mille Solutions
White Label Help Desk refers to IT support services where incidents and user requests are addressed under your company’s brand name, ensuring a seamless client experience. White-label support solutions offer fast integration into your workflows while maintaining a deep understanding of your applications and IT infrastructure. This approach ensures high user satisfaction, boosts reliability, and strengthens your reputation as a trusted service provider or product vendor.
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White Label Tech Support Services
White label help desk for MSP
We provide L1, L2 IT support to the end-customer on your behalf.
- Resolution or escalation of reported incidents.
- Branded guiding and training materials for users.
- CSAT management.
- Regular reporting.
White label help desk for a product company
We provide L1, L2, L3 support (including on-site tech support) of your app, app family and all IT services your end-users consume.
- Resolution or escalation of reported incidents.
- Branded guiding and training materials for users.
- CSAT management.
- Regular reporting.
IT Support Levels We Provide
What Our White Label IT support Services Include
Branded guiding and training materials
To reduce costs for L1, L2, L3 support.
- Knowledge base.
- FAQs.
- User manuals.
Handling user feedback
- Surveys.
- UX assessments.
- CSAT improvement plans.
Regular reporting
- Service level reports.
- Incident reports, including root cause analysis.